FAQ

Frequently asked questions.

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95 articles in this collection
Written by Sofia, Nicole Capobianco, and Emilija Vasic

How can I remove my long-term OKRs from my weekly Check-ins?

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Written by Emilija Vasic
Updated this week

How do you restore archived Results?

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Written by Emilija Vasic
Updated over a week ago

How can I edit a user?

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Written by Emilija Vasic
Updated over a week ago

Why does the progress of my Objective stay at 0% if I'm updating my Results?

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Written by Emilija Vasic
Updated over a week ago

Why can't I see the text of my Objectives in Roadmap?

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Written by Emilija Vasic
Updated over a week ago

How can you export historical KPI data?

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Written by Emilija Vasic
Updated over a week ago

How can you add historical KPI data?

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Written by Emilija Vasic
Updated over a week ago

Why don't Initiatives push the progress of my Key Results?

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Written by Emilija Vasic
Updated over a week ago

Why can't I see the Check-in button on my Home page?

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Written by Emilija Vasic
Updated over a week ago

How do I change the alignment of an Objective?

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Written by Emilija Vasic
Updated this week

What happens to the OKRs if I archive a user?

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Written by Emilija Vasic
Updated over a week ago

Where can I find a live dashboard that can be displayed?

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Written by Emilija Vasic
Updated over a week ago

Do KPIs reset automatically?

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Written by Emilija Vasic
Updated over a week ago

Where can I find prices for the subscription plans?

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Written by Emilija Vasic
Updated over a week ago

What are the stages of an OKR?

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Written by Emilija Vasic
Updated over a week ago

Why is my progress 0% even though the value is more than 0?

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Written by Emilija Vasic
Updated over a week ago

How can I utilize Perdoo for meetings?

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Written by Emilija Vasic
Updated over a week ago

Which browsers are supported by Perdoo?

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Written by Emilija Vasic
Updated over a week ago

How can I add individual OKRs or personal development goals?

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Written by Emilija Vasic
Updated over a week ago

How can I delete my account?

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Written by Emilija Vasic
Updated over a week ago

What is included in the free plan?

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Written by Emilija Vasic
Updated over a week ago

What is the maximum number of admins an account can have?

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Written by Emilija Vasic
Updated over a week ago

Will moving an OKR to a different timeframe delete its data?

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Written by Emilija Vasic
Updated over a week ago

How do I resend an invite link?

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Written by Emilija Vasic
Updated over a week ago

Why can I only mark certain Results as complete?

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Written by Emilija Vasic
Updated over a week ago

How can I book a product demo?

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Written by Emilija Vasic
Updated over a week ago

Can an Initiative have more than one parent Key Result when added to a Group's Objective?

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Written by Emilija Vasic
Updated over a week ago

How can I archive users in bulk?

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Written by Emilija Vasic
Updated over a week ago

How can I extract the user list on Perdoo?

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Written by Emilija Vasic
Updated over a week ago

Is it possible to have a multi-tenant setup in Perdoo?

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Written by Emilija Vasic
Updated over a week ago

How can I bulk update user information?

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Written by Emilija Vasic
Updated over a week ago

Why don't I see bookmarked teams in Company & Groups?

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Written by Emilija Vasic
Updated over a week ago

Is there a limit to the number of KPIs I can create?

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Written by Emilija Vasic
Updated over a week ago

As a Contributor, why can't I update a Key Result?

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Written by Emilija Vasic
Updated over a week ago

Why aren't updates pushed to my Slack channel?

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Written by Emilija Vasic
Updated over a week ago

Can I restore a deleted Objective?

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Written by Emilija Vasic
Updated over a week ago

How can I change the order of my Group KPIs?

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Written by Emilija Vasic
Updated over a week ago

What's the difference between teams and departments?

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Written by Emilija Vasic
Updated over a week ago

Can I hide goals?

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Written by Sofia
Updated over a week ago

Is Key Result progress above 100% counted in Objective success?

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Written by Sofia
Updated over a week ago

Should a Company Objective have Key Results?

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Written by Sofia
Updated over a week ago

What happens if I’m not a member of a Group but I’m leading one of the Group OKRs?

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Written by Sofia
Updated over a week ago

When will I be notified about changes?

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Written by Sofia
Updated over a week ago

Are Perdoo's TOMs GDPR compliant?

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Written by Emilija Vasic
Updated over a week ago

Why are future OKRs included in Check-ins?

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Written by Emilija Vasic
Updated over a week ago

How do I redeem a promo code for the OKR 101 Course?

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Written by Emilija Vasic
Updated over a week ago

Why am I unable to create an account using my email address?

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Written by Emilija Vasic
Updated over a week ago

Why am I getting a sever 500 error?

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Written by Emilija Vasic
Updated over a week ago

Who manages the notification settings?

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Written by Emilija Vasic
Updated over a week ago

Can I disable KPIs?

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Written by Emilija Vasic
Updated over a week ago

Why can't I see my OKR in Roadmap?

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Written by Emilija Vasic
Updated over a week ago

Why can't I see a timeframe in the Roadmap anymore?

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Written by Emilija Vasic
Updated over a week ago

How are dates formatted in the platform?

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Written by Emilija Vasic
Updated over a week ago

How do I reset a Result or KPI?

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Written by Emilija Vasic
Updated over a week ago

What is the best way to set up OKRs at the beginning of a new quarter?

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Written by Emilija Vasic
Updated over a week ago

Where can I find my unaligned Objectives?

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Written by Emilija Vasic
Updated over a week ago

Do you offer any resources for implementation and getting started?

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Written by Emilija Vasic
Updated over a week ago

How can we reflect our company's financial calendar?

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Written by Emilija Vasic
Updated over a week ago

Who can delete or edit a progress update?

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Written by Emilija Vasic
Updated over a week ago

How can I change the order of my Objectives in Roadmap?

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Written by Emilija Vasic
Updated over a week ago

How can I integrate Perdoo with Asana?

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Written by Emilija Vasic
Updated over a week ago

Why can't I save my KPI?

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Written by Emilija Vasic
Updated over a week ago

Why is my Objective visible in Roadmap but not in my Group?

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Written by Emilija Vasic
Updated over a week ago

Why can't I log in to my account?

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Written by Emilija Vasic
Updated over a week ago

How can I follow up on progress as a manager?

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Written by Emilija Vasic
Updated over a week ago

Should I add Subgroups?

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Written by Emilija Vasic
Updated over a week ago

How is my invoice calculated?

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Written by Emilija Vasic
Updated over a week ago

How can I export OKRs to include Check-in comments?

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Written by Emilija Vasic
Updated over a week ago

Why do I keep updating my Key Result if the target is reached?

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Written by Emilija Vasic
Updated over a week ago

Is my progress calculated automatically?

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Written by Emilija Vasic
Updated over a week ago

How can I find out who deleted or archived a goal or user?

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Written by Emilija Vasic
Updated over a week ago

Why is my Result marked Outdated if the due date is in the future?

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Written by Emilija Vasic
Updated over a week ago

Why can't I add a user/email to my company account?

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Written by Emilija Vasic
Updated over a week ago

If I close a Key Result will the GSheets integration stop updating it automatically?

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Written by Emilija Vasic
Updated over a week ago

How can I move a Key Result or Initiative to another Objective?

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Written by Emilija Vasic
Updated over a week ago

Where can I view or edit my billing information?

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Written by Emilija Vasic
Updated over a week ago

Is coaching included in the software license?

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Written by Sofia
Updated over a week ago

How can I cancel my subscription?

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Written by Sofia
Updated over a week ago

Why do I see a “you don’t have permission to perform this action” message?

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Written by Nicole Capobianco
Updated over a week ago

Can I be added as a Contributor to a Company Objective?

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Written by Sofia
Updated over a week ago
Best practices

What is the best practice for adding time-based metrics to KPIs?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for the number of Key Results per Objective?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for using Initiatives as to-do lists?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for carrying an OKR into the next quarter?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for communicating company and team OKRs?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for incorporating KPIs in an OKR program?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for goals that take longer than a quarter but less than a year?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for tracking Initiatives?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for adding Initiatives to Company OKRs?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for a Key Result that reduces a value?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for a Key Result that shouldn't exceed a limit?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for a Key Result with a yes/no metric?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for allowing everyone to add Initiatives to Company OKRs?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for an OKR that maintains a target value?

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Written by Emilija Vasic
Updated over a week ago

What is the best practice for including growth OKRs?

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Written by Emilija Vasic
Updated over a week ago