FAQ

Frequently asked questions.

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125 articles in this collection
Written by Sofia and Nicole Capobianco

How can I embed Perdoo in other tools (eg, Confluence)?

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Written by Nicole Capobianco
Updated over a week ago

How can I remove my profile picture?

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Written by Nicole Capobianco
Updated over a week ago

Why does my card show 0% progress if there's progress in its aligned Objective?

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Written by Nicole Capobianco
Updated over a week ago

How do I assign an OKR to one of my colleagues as an Owner?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I see my OKR aligned to a KPI on a KPI Board?

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Written by Nicole Capobianco
Updated over a week ago

How do I delete a KPI?

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Written by Nicole Capobianco
Updated over a week ago

How do you place an Initiative below a Key Result?

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Written by Nicole Capobianco
Updated over a week ago

How do I edit a user's role?

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Written by Nicole Capobianco
Updated over a week ago

How do I create an Initiative?

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Written by Nicole Capobianco
Updated over a week ago

How do I set my Objective to be measured by Aligned Objectives instead of Key Results?

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Written by Nicole Capobianco
Updated over a week ago

How do I enter the numbers for the previous month on a KPI Board?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for deciding whether to archive Key Results?

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Written by Nicole Capobianco
Updated over a week ago

How can I see multiple quarters at once on the Map?

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Written by Nicole Capobianco
Updated over a week ago

How can I move a Result from one Objective to another one?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for an OKR that is owned by 2 or more teams?

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Written by Nicole Capobianco
Updated over a week ago

How can I update a KPI on a KPI Board?

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Written by Nicole Capobianco
Updated over a week ago

How can I delete all the legacy data on my account and start fresh?

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Written by Nicole Capobianco
Updated over a week ago

How can I see Key Results only and hide Initiatives on a profile page?

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Written by Nicole Capobianco
Updated over a week ago

Why does my invoice include a credit?

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Written by Nicole Capobianco
Updated over a week ago

How can I see all KPIs on a KPI Board?

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Written by Nicole Capobianco
Updated over a week ago

How can I reallocate licences when someone leaves or joins the company?

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Written by Nicole Capobianco
Updated over a week ago

How do I export my OKR data?

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Written by Nicole Capobianco
Updated over a week ago

How can I activate a future timeframe?

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Written by Nicole Capobianco
Updated over a week ago

How can I export all my Objectives?

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Written by Nicole Capobianco
Updated over a week ago

How can I get the most out of a trial?

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Written by Nicole Capobianco
Updated over a week ago

What happens to the OKRs if I delete a Group?

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Written by Sofia
Updated over a week ago

How is the change in progress calculated for Key Results?

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Written by Nicole Capobianco
Updated over a week ago

How do I add Key Results?

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Written by Nicole Capobianco
Updated over a week ago

How do I add Objectives?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I add Initiatives to an OKR?

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Written by Sofia
Updated over a week ago

How do I delete or edit an Objective?

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Written by Nicole Capobianco
Updated over a week ago

Can more than one user Lead a Result?

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Written by Nicole Capobianco
Updated over a week ago

Why can't you align Objectives to more than one Objective or Pillar?

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Written by Nicole Capobianco
Updated over a week ago

How can I remove my long-term OKRs from my weekly Check-ins?

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Written by Nicole Capobianco
Updated over a week ago

How do you restore archived Results?

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Written by Nicole Capobianco
Updated over a week ago

How can I edit a user?

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Written by Nicole Capobianco
Updated over a week ago

Why does the progress of my Objective stay at 0% if I'm updating my Results?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I see the name of my Objectives on the Map?

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Written by Nicole Capobianco
Updated over a week ago

How can you export historical KPI data?

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Written by Nicole Capobianco
Updated over a week ago

Why don't Initiatives push the progress of my Key Results?

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Written by Nicole Capobianco
Updated over a week ago

How do I change the alignment of an Objective?

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Written by Nicole Capobianco
Updated over a week ago

What happens to the OKRs if I archive a user?

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Written by Nicole Capobianco
Updated over a week ago

Where can I find a live dashboard that can be displayed?

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Written by Nicole Capobianco
Updated over a week ago

Do KPIs reset automatically?

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Written by Nicole Capobianco
Updated over a week ago

Where can I find prices for the subscription plans?

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Written by Nicole Capobianco
Updated over a week ago

What are the stages of an OKR?

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Written by Nicole Capobianco
Updated over a week ago

Why is my progress 0% even though the value is more than 0?

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Written by Nicole Capobianco
Updated over a week ago

How can I utilize Perdoo for meetings?

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Written by Nicole Capobianco
Updated over a week ago

Which browsers are supported by Perdoo?

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Written by Nicole Capobianco
Updated over a week ago

How can I add individual OKRs and/or personal development goals?

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Written by Nicole Capobianco
Updated over a week ago

How can I delete my account?

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Written by Nicole Capobianco
Updated over a week ago

What is included in the free plan?

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Written by Nicole Capobianco
Updated over a week ago

What is the maximum number of admins an account can have?

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Written by Nicole Capobianco
Updated over a week ago

Will moving an OKR to a different timeframe delete its data?

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Written by Nicole Capobianco
Updated over a week ago

How do I resend an invite link?

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Written by Nicole Capobianco
Updated over a week ago

Why can I only mark certain Results as complete?

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Written by Nicole Capobianco
Updated over a week ago

How can I book a product demo?

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Written by Nicole Capobianco
Updated over a week ago

Can an Initiative have more than one parent Key Result when added to a Group's Objective?

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Written by Nicole Capobianco
Updated over a week ago

How can I archive users in bulk?

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Written by Nicole Capobianco
Updated over a week ago

How can I extract the user list on Perdoo?

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Written by Nicole Capobianco
Updated over a week ago

Is it possible to have a multi-tenant setup in Perdoo?

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Written by Nicole Capobianco
Updated over a week ago

How can I bulk update user information?

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Written by Nicole Capobianco
Updated over a week ago

Why don't I see bookmarked teams in Company & Groups?

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Written by Nicole Capobianco
Updated over a week ago

Is there a limit to the number of KPIs I can create?

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Written by Nicole Capobianco
Updated over a week ago

Why aren't updates pushed to my Slack channel?

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Written by Nicole Capobianco
Updated over a week ago

Can I restore a deleted Objective?

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Written by Nicole Capobianco
Updated over a week ago

How can I change the order of my Group KPIs?

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Written by Nicole Capobianco
Updated over a week ago

What's the difference between teams and departments?

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Written by Nicole Capobianco
Updated over a week ago

Can I hide goals?

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Written by Sofia
Updated over a week ago

Is Key Result progress above 100% counted in Objective success?

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Written by Sofia
Updated over a week ago

Should a Company Objective have Key Results?

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Written by Sofia
Updated over a week ago

What happens if I’m not a member of a Group but I’m leading one of the Group OKRs?

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Written by Sofia
Updated over a week ago

When will I be notified about changes?

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Written by Sofia
Updated over a week ago

Are Perdoo's TOMs GDPR compliant?

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Written by Nicole Capobianco
Updated over a week ago

Why are future OKRs included in Check-ins?

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Written by Nicole Capobianco
Updated over a week ago

How do I redeem a promo code for the OKR 101 Course?

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Written by Nicole Capobianco
Updated over a week ago

Why am I unable to create an account using my email address?

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Written by Nicole Capobianco
Updated over a week ago

Why am I getting a sever 500 error?

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Written by Nicole Capobianco
Updated over a week ago

Who manages the notification settings?

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Written by Nicole Capobianco
Updated over a week ago

Can I disable KPIs?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I see my OKR on the Map?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I see a timeframe on the Map anymore?

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Written by Nicole Capobianco
Updated over a week ago

How are dates formatted in the platform?

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Written by Nicole Capobianco
Updated over a week ago

How do I reset a Result or KPI?

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Written by Nicole Capobianco
Updated over a week ago

Where can I find my unaligned Objectives?

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Written by Nicole Capobianco
Updated over a week ago

Do you offer any resources for implementation and getting started?

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Written by Nicole Capobianco
Updated over a week ago

Who can delete or edit a progress update?

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Written by Nicole Capobianco
Updated over a week ago

How can we reflect our company's financial calendar?

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Written by Nicole Capobianco
Updated over a week ago

How can I change the order of my Objectives on the Map?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I save my KPI?

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Written by Nicole Capobianco
Updated over a week ago

Why is my Objective visible on the Map but not in my Group?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I log in to my account?

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Written by Nicole Capobianco
Updated over a week ago

Should I add Subgroups?

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Written by Nicole Capobianco
Updated over a week ago

How can I follow up on progress as a manager?

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Written by Nicole Capobianco
Updated over a week ago

How do I add more licences to Perdoo?

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Written by Nicole Capobianco
Updated over a week ago

How can I export OKRs to include Check-in comments?

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Written by Nicole Capobianco
Updated over a week ago

Why does my Check-in include Key Results where the target is already reached?

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Written by Nicole Capobianco
Updated over a week ago

Is my progress calculated automatically?

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Written by Nicole Capobianco
Updated over a week ago

How can I find out who deleted or archived a goal or user?

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Written by Nicole Capobianco
Updated over a week ago

Why is my Result marked Outdated if the due date is in the future?

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Written by Nicole Capobianco
Updated over a week ago

Why can't I add a user/email to my company account?

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Written by Nicole Capobianco
Updated over a week ago

How can I move a Key Result or Initiative to another Objective?

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Written by Nicole Capobianco
Updated over a week ago

Where can I view or edit my billing information?

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Written by Nicole Capobianco
Updated over a week ago

Is coaching included in the software license?

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Written by Sofia
Updated over a week ago

How can I cancel my subscription?

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Written by Sofia
Updated over a week ago

Why do I see a “you don’t have permission to perform this action” message?

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Written by Nicole Capobianco
Updated over a week ago

Can I be added as a Contributor to a Company Objective?

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Written by Sofia
Updated over a week ago
Best practices

What is the best practice for adding shared OKRs to Perdoo?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice when working with aligned Objectives?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for determining whether an OKR/KPI belongs to the Company or a team?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for the number of Key Results per Objective?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for using Initiatives as to-do lists?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for carrying an OKR into the next quarter?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for communicating company and team OKRs?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for goals that straddle multiple timeframes?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for incorporating KPIs in an OKR program?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for tracking Initiatives?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for adding Initiatives to Company OKRs?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for a Key Result that reduces a value?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for a Key Result that shouldn't exceed a limit?

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Written by Nicole Capobianco
Updated over a week ago

How to add a binary Key Result or Initiative

Track progress as done/not done, true/false, or yes/no.
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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for allowing everyone to add Initiatives to Company OKRs?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for an OKR that maintains a target value?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for including growth OKRs?

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Written by Nicole Capobianco
Updated over a week ago

What is the best practice for setting up OKRs at the beginning of a new quarter?

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Written by Nicole Capobianco
Updated over a week ago