You can easily manage your billing information in the app. Need to update your credit card details, download an invoice, or access Perdoo's bank account information for your next transfer?
Simply go to Configure > General > Edit subscription.
From there, you'll be able to view, edit, or add:
Subscription
Account Information
Billing & Shipping Addresses
Payment Methods
Billing History
The subscription is billed upon the renewal date. This amount is based on the monthly fee (per user, per month):
Your minimum purchase quantity (MPQ) is found in your Order Form or your initial purchase invoice, and refers to the minimum amount of users you agreed to, which means even if you go below that number, you are billed for those users.
If you add users above the MPQ detailed in the contract, then you'll be charged a prorated amount based on the time remaining in the term (for the additional users).
Active, Invited, and Reserved users all count toward user licenses. Admins and Superadmins can add/remove users.
If you archive a user, you will receive a prorated credit note to be automatically applied towards future charges (if you're above your minimum) or have a free seat for a new user (if below your minimum).
Need a hand?
Contact our friendly Support team via the in-app chat at the bottom-right of your screen, or email support@perdoo.com.