OKRs are only half the story. You need KPIs to monitor the health of your business as usual work. When using OKRs to drive you toward your ultimate goal, KPIs let you know that your car is in tip-top condition, full of gas, and equipped to get you there. If that's not the case, you'll have a hard time progressing down your path.
Perdoo lets you effortlessly monitor your KPIs over time and base decisions on concrete data. Integrate with 65+ business apps for automatic syncing and check any report or dashboard for a real-time overview of your KPI health.
When viewing any KPI, charts help you spot trends over time, so you can act early to get an unhealthy KPI back on track, or adjust future targets on a monthly basis. With KPIs and OKRs in Perdoo, your organization is fully equipped to realize your strategy.
💡 Pro tip: To view KPIs across multiple Teams, use the KPI Boards.
Define Team KPIs
KPIs vary by business area. When defining KPIs for your Team, consider:
Metrics that will influence your daily behavior
Metrics whose status determines the Team's performance (i.e if all are above the threshold value, then the Team is healthy)
Some example metrics:
Marketing: Cost Per Lead
Customer Success: Customer Satisfaction Score
Sales: Sales Qualified Lead to Customer Conversion Rate
Need inspiration? Check out our OKR + KPI Example Library.
Enable or disable KPIs for your Team
ℹ️ This requires Admin or Superadmin rights.
Go to Teams then your Team page > Team's name: 3 dots: Edit team
Select the check box that reads Enable KPI to enable KPIs (or uncheck it to disable)
Click Save
Add KPIs for your Team
From your Team page, click on the + Add KPI button in the top right of the KPI section
From the modal, add the KPI name, Metric unit, Current value, and Target value
Click Save
4. Target frequency will default to monthly so you can add monthly targets under the POT graph:
Advanced Options
Align a KPI to a Strategic Pillar to monitor its performance, define how often the KPI should be updated, make the KPI private, or add a Tag.
Target types
You can choose between Stay at or above, Stay at or below, Increase to, or Decrease to in the right panel.
Use Stay at above or Stay at below for KPIs that always need to stay above a specific threshold.
For example:
Stay at or above: Gross Profit Margin, Visitor to Lead Rate, NPS
Stay at or below: Employee Turnover Rate, Customer / MRR Churn Rate
Use Increase to or Decrease to for KPIs that change over time. The status is calculated by the expected progress vs. the actual progress so it takes into account the KPI's progression over time.
For example:
Increase to: Revenue, MRR, ARR, Market Share, Number of Active Users (DAU/MAU)
Decrease to: No. of open bugs, Backlog size, Inventory levels, CO2 emissions
Target Frequency
Select how often targets will be set. You can choose between monthly (default), quarterly or annual targets in the right panel.
This will impact the target frequency below the POT graph, as well as on the KPI boards.
Auto reset to 0
Some KPIs start at 0 at the start of a period so you can enable Reset to 0 in the right panel. The target will then gradually increase to reach the set target value by the end of the time period. Great for KPIs like sales targets where progress is often 0 at the start of a new period.
* NOTE: There is no limit to KPIs per Team. KPIs can alway be broken down into more granular metrics, but the intention is to add those high-level metrics that truly communicate how you're doing. You will be notified of this once you add more than 6 KPIs:
Reorder KPIs for your Team
KPIs are displayed in the order that you add them. You have the flexibility to organize your KPIs as you see fit by dragging and dropping the KPIs.
Need help?
Need a hand? Contact our friendly Support team via the in-app chat at the bottom-right of your screen, or email support@perdoo.com.