Minimum 8 characters

At least 1 lowercase, 1 uppercase, 1 number, and 1 special character (e.g. !@#$%^&*)

Cannot be entirely numeric

Cannot be a common password

Cannot be too similar to your name, email, or other personal info

If your company has strict-authentication enabled SSO, you cannot log in with email/password. Use your email address to sign in here.

If you didn't receive the email, check your Spam folder and that you entered the email address associated with your Perdoo account.

If a password was never set for the account, as with user invite flow interruptions, a new invitation is necessary (resetting a password won't work). Ask a Superadmin to send a new invitation link. Invitation emails are valid for 30 days.

If you have requested a reset email multiple times, use the most recent password reset email you receive. If you receive the error "Expired Signature. The token signature has expired. Please obtain a new one." it means the link is not from the latest email. You'll need to request another reset email again and follow the link in the newest email.

If you get the message that "an unknown error occurred" when you try to reset your password, please contact us at support@perdoo.com.

When resetting your password, if the button in your email doesn't work, try copying and pasting the URL link found in the email into your web browser.

If you've never activated your account, Superadmins can resend an invitation link by clicking on the Users list and simply copying the invitation link beside the person's name to send it.