If you're having issues logging into your account, here are some tips to help you troubleshoot:
Try resetting your password by click on the Forgot password? link on the login page.
If a password was never set for the account, as with user invite flow interruptions, a new invitation is necessary (resetting a password won't work). Ask a Superadmin to send a new invitation link. Invitation emails are valid for 30 days.
Superadmins can resend an invitation link by clicking on Configure in the left-hand sidebar. In the Users tab, you'll find a list of users. Simply copy the invitation link beside the person's name and send it again.
Make sure to disable pop-up blockers, as they could be preventing the SSO window from opening for you.
If you get the message that "an unknown error occurred" when you try to reset your password, please contact us.
Need a hand? Contact our friendly Support team via the in-app chat at the bottom-right of your screen, or email email@example.com.