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Why can't I log in to my account?
Why can't I log in to my account?
Nicole Capobianco avatar
Written by Nicole Capobianco
Updated over a week ago

If you're having issues logging into your account, here are some tips to help you troubleshoot:

  • If your company enabled SSO, use your email address to sign in here.

  • Try resetting your password by click on the Forgot password? link on the login page.

  • After resetting your password, if you receive the error "Expired Signature. The token signature has expired. Please obtain a new one." it means the link is not from the latest email. You'll need to request another reset email again and follow the link in the newest email. Please attempt this using Chrome, if possible.

  • If a password was never set for the account, as with user invite flow interruptions, a new invitation is necessary (resetting a password won't work). Ask a Superadmin to send a new invitation link. Invitation emails are valid for 30 days.

  • Superadmins can resend an invitation link by clicking on Configure in the left-hand sidebar. In the Users tab, you'll find a list of users. Simply copy the invitation link beside the person's name and send it again.

  • Make sure to disable pop-up blockers, as they could be preventing the SSO window from opening for you.

  • If you get the message that "an unknown error occurred" when you try to reset your password, please contact us.

  • When resetting your password, if the button in your email doesn't work, try copying and pasting the URL link found in the email into your web browser:

    Copy and paste URL link into your web browser to reset password

Need a hand?

Contact our friendly Support team via the in-app chat at the bottom-right of your screen, or email

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