It can happen that more than one team works on an OKR or KPI, which is why we allow you to share goals across multiple groups. A shared goal is a goal owned by more than one team.

ℹ️ This is a Premium feature.

In this article:

How to activate the Zendesk integration

  • Set up the Google Sheets integration.

    • Simply send our Support team a quick message so that we can activate the integration for you. Contact us at or via the in-app chat at the bottom-right of your screen.

  • Install the Zendesk Add-on for Google Sheets.

    • Open your Google Sheet that is integrated with Perdoo.

    • Go to Extensions > Add-ons > Get add-ons

    • Install the Zendesk Add-on.

  • Go to Extensions > Zendesk Connector and click Open

  • Authorize the Add-on and authenticate your Zendesk account.

How to integrate a goal in Perdoo with a metric or report in Zendesk

  • Click on the goal (KPI, Key result, or Initiative) you wish to integrate. From the URL, copy the ID located after /kpi/ or /kr/. Note that both Key Results and Initiatives use /kr/ in their URLs.

  • Open the Zendesk Add-on and select the metric or report that you'd like to integrate. Make sure to copy the value over to the corresponding Value column.

    • The value can be modified to your needs using simple spreadsheet formulas.

That’s it. Perdoo will now update your goal once a day (between 2-3 am CET), with the number in the corresponding Value column.

Need help?

Contact our friendly Support team via the in-app chat at the bottom-right of your screen, or email

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