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Why does my invoice include a credit?
Why does my invoice include a credit?
Nicole Capobianco avatar
Written by Nicole Capobianco
Updated over a week ago

The number of licenses purchased (in your Order Form) represents your minimum.

This means that you are not restricted from adding more than your MPQ. If you do add more than the minimum users, you'll be charged the following month a pro-rated amount based on the time remaining in the subscription.

However, if you archive these users, you'll receive a credit note that will be applied to your next invoice:

Credit example in invoice

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