If your Google Sheet integration isn't syncing and updating your Key Result, Initiative, or KPI values in Perdoo, first check these three common causes of confusion:

  1. Time of sync

    Perdoo will check these sheets once a day and automatically update progress on the corresponding goals. However, if the values were updated after the run, you'll need to wait until the next day to see updated values.

  2. Account tier

    The GSheet integration is available for Premium and Supreme plans only. You can find an overview of our plans here.

  3. Recalculation settings

    For the sheet to pull any updated values every hour, you need to adjust your Sheet's settings to On change and every hour:

    GSheet recalculation settings

Need a hand? Contact our friendly Support team via the in-app chat at the bottom-right of your screen, or email support@perdoo.com.

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