If you're seeing a "Server Error (500)" message while trying to log in, consider the following:

  • Check the email address for typos. In that case, SSO (SAML) authentication will fail.

  • The email address could already be used for another Perdoo account (read this article for more information).

  • Make sure you've been added to your organization's account. Please contact the admin of your account regarding this.

  • Check in with your ID provider to make sure your user information is accurately stored in the IDP.

  • If you've checked both and the error is still showing, start a chat with our Support team via the in-app chat at the bottom-right of your screen, or email support@perdoo.com, and please share the following details:

    • Entity ID

    • SSO URL

    • Service Provider Certificate

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