If you're seeing a "Server Error (500)" message while trying to log in, consider the following:
Check the email address for typos. In that case, SSO (SAML) authentication will fail.
The email address could already be used for another Perdoo account (read this article for more information).
Make sure you've been added to your organization's account. Please contact the admin of your account regarding this.
Check in with your ID provider to make sure your user information is accurately stored in the IDP.
If you've checked both and the error is still showing, start a chat with our Support team via the in-app chat at the bottom-right of your screen, or email firstname.lastname@example.org, and please share the following details:
Service Provider Certificate
Need a hand?
Contact our friendly Support team via the in-app chat at the bottom-right of your screen, or email email@example.com.